Pennant Access and Training

To gain access to the Pennant system, you must complete the appropriate training. Training for Pennant and its components is offered in two forms:

  • Online modules in Knowledge Link (self-paced)
  • In-person, instructor-led sessions (sign up via Knowledge Link)

See the training curriculum overview for information about which courses you should take.

What training will I need to do my job?

Everyone who will use Pennant should plan to take the following online modules as prerequisites:

  • Pennant 001:  FERPA online module
  • Pennant 002:  Information Security online module
  • Pennant 101: Detail code and subcode mapping inquiry
  • Pennant 102: Pennant Student Accounts Summary (and Errata for this module)

See some questions to help you anticipate what training you will need.

How can I attend instructor-led training in Pennant?

Student Registration and Financial Services (SRFS) offers instructor-led training on the Pennant system on a regular basis. To learn when the next training sessions are scheduled, please send a message to pennant-training@lists.upenn.edu. Classroom training consists of three courses:

  • Pennant 200: Basic navigation (required)
  • Pennant 201: Student account inquiry and updates (required)
  • Pennant 202: Updating holds, memos, authorizations and comments (required for all SRFS staff; optional for Schools and Center staff)

Training is also available for the Feeder Application and for the Graduate Funding application. For information on these applications, please visit Pennant Graduate Funding or the Pennant Accounts Feeder Application site. Registration for training on these two applications is available through Knowledge Link.

How do I request access to Pennant?

Once you have finished your training, please download and complete the appropriate access form. Then follow the instructions on the form to have the form approved and your account set up.

Questions about Pennant Training & Access? 

Email pennant-training@lists.upenn.edu or call 6-HELP (4357). From off-campus: 215-746-4357