Financial Aid Counseling
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Student Financial Aid Counselors are available to help answer questions about your package and strategies for financing your Penn education.
If you’d like to speak with a financial aid counselor, you can contact the Student Service Center at 215-898-1988. You can also visit the Student Service Center in the lobby of the Franklin Building (3451 Walnut Street) for a drop-in visit where there is an SFA counselor available at all times during business hours. Any counselor you speak to will have access to your student record and will be able to assist you.
Many questions can be resolved with our Student Service Center customer service professionals, who are available to help you. When you first contact SFA by email, visit, or phone, one of these professionals will attempt to answer your question or resolve your concern. If your question is more complicated or requires adjustments to your package, they will connect you with a financial aid counselor immediately.
This service model is designed to help as many students and family members as possible with quick and accurate responses. We are always looking for feedback on our customer service experience, and we encourage you to complete the surveys presented to you after email and telephone interactions.
