Holds on Student Records & Accounts
Holds may restrict certain actions, such as registering for courses, accessing grades or transcripts, or receiving a diploma.
Below is an overview of some of the most common holds, how they can be resolved, and who to contact with questions.
Note: The Office of the University Registrar (OUR) cannot remove holds placed by other offices.
Please see instructions for viewing holds via your student profile on Path@Penn.
- Log into Path@Penn.
- Click “View my student profile” link:
- Click the “Holds” section in the upper right-hand corner:
- Click the triangle icon to view holds information:
Note:
- Only a Diploma Hold, a Financial Hold, and/or a Judicial Hold can prevent your diploma from being mailed.
- Update Required Information holds will not prevent the mailing of your diploma.
- If you see the message below, no action is required.
Advising:
| Reason for hold: | Incomplete academic action(s) |
| What does this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap) |
| How to remove the hold: | Contact your academic advisor |
| Support contact information: | View your list of advisors and their contact information by clicking the "View my student profile" link on Path@Penn |
Debt Recovery (formerly Collections):
| Reason for hold: | Account in collections or in pre-collections status |
| What does this hold prevent? |
|
| How to remove the hold: | Contact SRFS Student Fund Recovery |
| Support contact information: | Email: collecti@pobox.upenn.edu Phone: 215-898-0383 Visit: https://srfs.upenn.edu/billing-payment/student-fund-recovery |
Diploma (formerly Graduation):
| Reason for hold: | Overdue balance |
| What does this hold prevent? | Receipt of diploma |
| How to remove the hold: | Pay balance |
| Support contact information | Email: sfsmail@pobox.upenn.edu Phone: 215-898-1988 Visit https://srfs.upenn.edu/billing-payment for billing support Visit https://srfs.upenn.edu/financial-aid/loans/exit-counseling for exit loan counseling support |
Exit Interview:
| Reason for hold: | Incomplete exit loan counseling |
| How to remove the hold: | Complete exit loan counseling |
| Support contact information: | Visit: https://srfs.upenn.edu/financial-aid/loans/exit-counseling |
Financial:
| Reason for hold: | Overdue balance |
| What does this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap) |
| How to remove the hold: | Pay balance |
| Support contact information: | Email: sfsmail@pobox.upenn.edu Phone: 215-898-1988 |
ISSS:
| Reason for hold: | Missing arrival reporting to ISSS in iPenn |
| What does this hold prevent? | Course Selection (Add/Drop/Swap) |
| How to remove the hold: | Successfully complete mandatory arrival reporting to ISSS in iPenn (watch the new student tutorial and submit the new student arrival reporting eform). |
| Support contact information: | Sign into iPenn to identify your incoming ISSS contact email on iPenn landing page or submit a general ISSS inquiry form. |
Judicial:
| Reason for hold: | Judicial action(s) |
| What can this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap), access to transcripts, access to view grades, receipt of diploma |
| How to remove the hold: | Contact the Center for Community Standards and Accountability (CSA) and/or the Office of the Associate Vice President for Equity and Title IX Officer |
| Support contact information: | Center for Community Standards and Accountability (CSA): Phone: 215-898-5651 Visit: https://csa.upenn.edu/contact-us Office of the Associate Vice President for Equity and Title IX Officer: Phone: 215-898-2887 Email: titleixofficer@upenn.edu |
Public Health (previously Student Health):
| Reason for hold: | Immunization requirements have not been met |
| What does this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap) |
| How to remove the hold: | Please follow Immunization Requirements Submission Instructions. |
| Support contact information: | Please visit the Wellness team in person at 3535 Market Street, Suite 60 Visit the Immunization Requirements website. (https://wellness.upenn.edu/immunization-insurance-compliance/immunization-compliance). |
Registration Administration:
| Reason for hold: | Title VI action(s) |
| What can this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap); access to transcripts; access to view grades |
| How to remove the hold: | Contact the Office of Religious and Ethnic Interests (Title VI) |
| Support contact information: | Phone: 215-746-7869 Email: contact-orei@pobox.upenn.edu Visit: https://orei.upenn.edu/ |
Update Required Information:
| Reason for hold: | Missing or expired required contact information |
| What does this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap) |
| How to remove the hold: | Update or add the required contact information via Path@Penn:
|
| Support contact information: | Email: pathatpenn@pobox.upenn.edu Phone: 215-898-1988 Visit: https://srfs.upenn.edu/student-records/update-your-student-data/update-required-contact-information |
Please note that some holds can take 1-5 business days to be removed from a student record.
