Holds on Student Records & Accounts

Holds can block certain actions like registration or accessing grades. Below are some of the most common holds, how to remove holds, and who to contact with questions. Holds information can be viewed on Path@Penn by clicking the "View my student profile" link.

Note: The Office of the University Registrar cannot remove holds placed by other offices.

Advising:

Reason for hold:

Incomplete academic action(s)
What does this hold prevent?

Advance Registration and Course Selection (Add/Drop/Swap)

How to remove the hold:

Contact your academic advisor

Support contact information:

View your list of advisors and their contact information by clicking the "View my student profile" link on Path@Penn

Debt Recovery (formerly Collections):

Reason for hold:

Account in collections
What does this hold prevent?
  • Current students: Advance Registration and Course Selection (Add/Drop/Swap) 
  • Alumni: Receipt of diploma
How to remove the hold:

Contact SRFS Student Fund Recovery
Support contact information:

Email: collecti@pobox.upenn.edu

Phone: 215-898-0383

Visit: https://srfs.upenn.edu/billing-payment/student-fund-recovery

Diploma (formerly Graduation):

Reason for hold:

Overdue balance
What does this hold prevent?

Receipt of diploma
How to remove the hold:

Pay balance
Support contact information

Email: sfsmail@pobox.upenn.edu

Phone: 215-898-1988

Visit https://srfs.upenn.edu/billing-payment for billing support

Visit https://srfs.upenn.edu/financial-aid/loans/exit-counseling for exit loan counseling support

Exit Interview:

Reason for hold:

Incomplete exit loan counseling 
How to remove the hold:

Complete exit loan counseling
Support contact information:

Visit: https://srfs.upenn.edu/financial-aid/loans/exit-counseling

Financial:

Reason for hold:

Overdue balance
What does this hold prevent?

Advance Registration and Course Selection (Add/Drop/Swap)
How to remove the hold:

Pay balance
Support contact information:

Email: sfsmail@pobox.upenn.edu

Phone: 215-898-1988

Visit: https://srfs.upenn.edu/billing-payment

ISSS:

Reason for hold:

Missing arrival reporting to ISSS in iPenn
What does this hold prevent?

Course Selection (Add/Drop/Swap)
How to remove the hold:

Successfully complete mandatory arrival reporting to ISSS in iPenn (watch the new student tutorial and submit the new student arrival reporting eform).
Support contact information:

Sign into iPenn to identify your incoming ISSS contact email on iPenn landing page or submit a general ISSS inquiry form.

Judicial:

Reason for hold:

Judicial action(s)
What can this hold prevent?

Advance Registration and Course Selection (Add/Drop/Swap), access to transcripts, access to view grades
How to remove the hold:

Contact the Center for Community Standards and Accountability (CSA) and/or the Office of the Associate Vice President for Equity and Title IX Officer
Support contact information:

Center for Community Standards and Accountability (CSA):

Phone: 215-898-5651

Visit: https://csa.upenn.edu/community-standards/refer-caserequest-consultation

Office of the Associate Vice President for Equity and Title IX Officer:

Phone: 215-898-2887

Email: titleixofficer@upenn.edu

Visit: https://titleixoffice.upenn.edu/

Public Health (previously Student Health):

Reason for hold:

Immunization requirements have not been met
What does this hold prevent?

Advance Registration and Course Selection (Add/Drop/Swap)
How to remove the hold:

Please follow Immunization Requirements Submission Instructions.
Support contact information:

Please visit the Wellness team in person at 3535 Market Street, Suite 60

Visit the Immunization Requirements website. (https://wellness.upenn.edu/immunization-insurance-compliance/immunization-compliance).

Update Required Information:

Reason for hold:

Missing or expired required contact information
What does this hold prevent?

Advance Registration and Course Selection (Add/Drop/Swap)
How to remove the hold:

Update or add the required contact information via Path@Penn:

  • *UPennAlert Student Mobile Phone Number
  • Emergency or Missing Person Contact Information
  • Learning From Address
  • Permanent Address
Support contact information:

Email: pathatpenn@pobox.upenn.edu

Phone: 215-898-1988

Visit: https://srfs.upenn.edu/student-records/update-your-student-data/update-required-contact-information

Please note that some holds can take 1-5 business days to be removed from a student record.