Holds on Student Records & Accounts
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Holds can block certain actions like registration or accessing grades. Below are some of the most common holds, how to remove holds, and who to contact with questions. Holds information can be viewed on Path@Penn by clicking the "View my student profile" link.
Note: The Office of the University Registrar cannot remove holds placed by other offices.
Advising:
| Reason for hold: | Incomplete academic action(s) |
| What does this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap) |
| How to remove the hold: | Contact your academic advisor |
| Support contact information: |
View your list of advisors and their contact information by clicking the "View my student profile" link on Path@Penn |
Debt Recovery (formerly Collections):
| Reason for hold: | Account in collections |
| What does this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap) |
| How to remove the hold: | Contact SRFS Student Fund Recovery |
| Support contact information: |
Email: collecti@pobox.upenn.edu Phone: 215-898-0383 Visit: https://srfs.upenn.edu/billing-payment/student-fund-recovery |
Diploma (formerly Graduation):
| Reason for hold: | Overdue balance or incomplete exit loan counseling |
| What does this hold prevent? | Receipt of diploma |
| How to remove the hold: |
Pay balance |
| Support contact information |
Email: sfsmail@pobox.upenn.edu Phone: 215-898-1988 Visit https://srfs.upenn.edu/billing-payment for billing support Visit https://srfs.upenn.edu/financial-aid/loans/exit-counseling for exit loan counseling support |
Exit Interview:
| Reason for hold: | Incomplete exit loan counseling |
| How to remove the hold: |
Complete exit loan counseling |
| Support contact information: |
Visit: https://srfs.upenn.edu/financial-aid/loans/exit-counseling |
Financial:
| Reason for hold: | Overdue balance |
| What does this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap) |
| How to remove the hold: | Pay balance |
| Support contact information: |
Email: sfsmail@pobox.upenn.edu Phone: 215-898-1988 |
ISSS:
| Reason for hold: | Missing arrival reporting to ISSS in iPenn |
| What does this hold prevent? | Course Selection (Add/Drop/Swap) |
| How to remove the hold: |
Successfully complete mandatory arrival reporting to ISSS in iPenn (watch the new student tutorial and submit the new student arrival reporting eform). |
| Support contact information: |
Sign into iPenn to identify your incoming ISSS contact email on iPenn landing page or submit a general ISSS inquiry form. |
Judicial:
| Reason for hold: | Judicial action(s) |
| What can this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap), access to transcripts, access to view grades |
| How to remove the hold: |
Contact the Center for Community Standards and Accountability (CSA) and/or the Office of the Associate Vice President for Equity and Title IX Officer |
| Support contact information: |
Center for Community Standards and Accountability (CSA): Phone: 215-898-5651 Visit: https://csa.upenn.edu/community-standards/refer-caserequest-consultation Office of the Associate Vice President for Equity and Title IX Officer: Phone: 215-898-2887 Email: titleixofficer@upenn.edu |
Public Health (previously Student Health):
| Reason for hold: | Immunization requirements have not been met |
| What does this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap) |
| How to remove the hold: |
Log into Wellness Portal, check your messages and follow the guidance |
| Support contact information: |
Visit: wellness.upenn.edu |
Update Required Information:
| Reason for hold: | Missing or expired required contact information |
| What does this hold prevent? | Advance Registration and Course Selection (Add/Drop/Swap) |
| How to remove the hold: |
Update or add required contact information via Path@Penn:
|
| Support contact information: |
Email: pathatpenn@pobox.upenn.edu Phone: 215-898-1988 Visit: https://srfs.upenn.edu/student-records/update-your-student-data/update-required-contact-information |
Please note that some holds can take between 1-5 business days to be removed from a student record.
