Contact Us

SRFS Office Hours

Special Fall Hours: On Tuesdays and Thursdays between October 1 and November 12, Student Financial Services (Room 100) will close for appointments and drop-ins from 9am-1pm for training. During these times, students can still contact SFS via email at sfsmail@pobox.upenn.edu or via phone at 215-898-1988.

Monday, Wednesday, Thursday, Friday 9am-5pm
Tuesday 10am-5pm
Questions for the Office of the University Registrar
Phone 215-898-6636
Fax 215-573-2076
General Email registrar@upenn.edu
Walk-Ins/Appointments

Franklin Building, Room 150
3451 Walnut Street

Mailing Address University of Pennsylvania
Office of the University Registrar
Franklin Building, Room 150
3451 Walnut Street
Philadelphia, PA 19104
Questions for Student Financial Services and the Office of the University Bursar
Phone  215-898-1988
Fax 215-573-5428
General Email/Contact Counselor sfsmail@pobox.upenn.edu
Student Employment Email seomail@pobox.upenn.edu
Submit Documents Securely Online Document Submission Form
Walk-Ins/Appointments Franklin Building, Room 100
3451 Walnut Street
Mailing Address (Documents) University of Pennsylvania
Student Financial Services
Franklin Building, Room 005
3451 Walnut Street
Philadelphia, PA 19104
Mailing Address (Payments) University of Pennsylvania
Student Accounts
Franklin Building, Room 221
3451 Walnut Street
Philadelphia, PA 19104
Mailing Address (Outside Scholarships) University of Pennsylvania
Student Financial Services
Franklin Building, Room 100
3451 Walnut Street
Philadelphia, PA 19104
Additional Emails
Highly Aided Undergraduate Counseling sfs.ha@pobox.upenn.edu
Penn Payment Plan budgetpl@pobox.upenn.edu
Tuition Prepayment Plan stuaccts@pobox.upenn.edu
Third Party Billing thirdpartybilling@pobox.upenn.edu
VA Benefits veterans@upenn.edu
Financial Aid Counselor Assignments

When you first email or call Student Financial Services, a customer service professional will answer your question or resolve your issue at first contact. If your question is more complicated or requires adjustments to your package, we will put you in touch with a financial aid counselor. You can see counselor assignments on our Financial Aid Counseling page or on Penn InTouch. If your assigned counselor is unavailable at the time of your call, any of our available counselors will be able to assist you.