Contact Us

Now Offering Virtual Visits

We are excited to announce virtual visits through Zoom to answer your questions regarding billing, financial aid, enrollment, degree verification, transcripts and Veteran support. A representative will be available on the dates and times listed below.

How it Works

  • Display your preferred Zoom name for our representatives to greet you.
  • Have your PennCard available to provide your Penn I.D.
  • You will be taken to a “waiting room” to wait for the host to assigned you to a virtual counseling room to speak with a representative. 

Some questions may require an escalation with a follow-up by email. The turnaround for a response is approximately 2-3 business days and varies during peak periods.

Virtual Visit Hours

Use the links below to access virtual Zoom sessions at the indicated times.

No Zoom sessions will be available on Thursday, April 8. 

Note: All times listed are ET.

Due to COVID-19 all office hours are remote until further notice. 

Monday, Wednesday, Friday 9:30am-5pm
Tuesday 1-5pm *
Thursday 9:30am-1pm *

* Looking to speak to someone on Tuesday/Thursday outside of these hours? Try our Virtual Visits, detailed above.

Phone 215-898-6636
Fax 215-573-2076
General Email registrar@upenn.edu
Submit Documents Securely Online Document Submission Form
Walk-Ins/Appointments

Franklin Building, Room 100
3451 Walnut Street

Mailing Address University of Pennsylvania
Office of the University Registrar
Franklin Building, Room 150
3451 Walnut Street
Philadelphia, PA 19104
Phone  215-898-1988
Fax 215-573-5428
General Email/Contact Counselor sfsmail@pobox.upenn.edu
Student Employment Email seomail@pobox.upenn.edu
Submit Documents Securely Online Document Submission Form
Walk-Ins/Appointments Franklin Building, Room 100
3451 Walnut Street
Mailing Address (Documents) University of Pennsylvania
Student Financial Services
Franklin Building, Room 005
3451 Walnut Street
Philadelphia, PA 19104
Mailing Address (Payments) University of Pennsylvania
Student Accounts
Franklin Building, Room 221
3451 Walnut Street
Philadelphia, PA 19104
Mailing Address (Outside Scholarships) University of Pennsylvania
Student Financial Services
Franklin Building, Room 100
3451 Walnut Street
Philadelphia, PA 19104
Highly Aided Undergraduate Counseling sfs.ha@pobox.upenn.edu
Penn Payment Plan budgetpl@pobox.upenn.edu
Transcript Requests transcripts@upenn.edu
Tuition Prepayment Plan stuaccts@pobox.upenn.edu
Third Party Billing thirdpartybilling@pobox.upenn.edu
VA Benefits veterans@upenn.edu

When you first email or call Student Financial Services, a customer service professional will answer your question or resolve your issue at first contact. If your question is more complicated or requires adjustments to your package, we will put you in touch with a financial aid counselor. You can see counselor assignments on our Financial Aid Counseling page or on Penn InTouch. If your assigned counselor is unavailable at the time of your call, any of our available counselors will be able to assist you.