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SRFS Office Hours
Due to COVID-19 all office hours are remote until further notice.
| Monday, Wednesday, Thursday, Friday | 9am-5pm |
| Tuesday | 10am-5pm |
Questions for the Office of the University Registrar
| Phone | 215-898-6636 |
|---|---|
| Fax | 215-573-2076 |
| General Email | registrar@upenn.edu |
| Submit Documents Securely | Online Document Submission Form |
| Walk-Ins/Appointments |
Franklin Building, Room 100 |
| Mailing Address | University of Pennsylvania Office of the University Registrar Franklin Building, Room 150 3451 Walnut Street Philadelphia, PA 19104 |
Questions for Student Financial Services and the Office of the University Bursar
| Phone | 215-898-1988 |
|---|---|
| Fax | 215-573-5428 |
| General Email/Contact Counselor | sfsmail@pobox.upenn.edu |
| Student Employment Email | seomail@pobox.upenn.edu |
| Submit Documents Securely | Online Document Submission Form |
| Walk-Ins/Appointments | Franklin Building, Room 100 3451 Walnut Street |
| Mailing Address (Documents) | University of Pennsylvania Student Financial Services Franklin Building, Room 005 3451 Walnut Street Philadelphia, PA 19104 |
| Mailing Address (Payments) | University of Pennsylvania Student Accounts Franklin Building, Room 221 3451 Walnut Street Philadelphia, PA 19104 |
| Mailing Address (Outside Scholarships) | University of Pennsylvania Student Financial Services Franklin Building, Room 100 3451 Walnut Street Philadelphia, PA 19104 |
Additional Emails
| Highly Aided Undergraduate Counseling | sfs.ha@pobox.upenn.edu |
|---|---|
| Penn Payment Plan | budgetpl@pobox.upenn.edu |
| Transcript Requests | transcripts@upenn.edu |
| Tuition Prepayment Plan | stuaccts@pobox.upenn.edu |
| Third Party Billing | thirdpartybilling@pobox.upenn.edu |
| VA Benefits | veterans@upenn.edu |
Financial Aid Counselor Assignments
When you first email or call Student Financial Services, a customer service professional will answer your question or resolve your issue at first contact. If your question is more complicated or requires adjustments to your package, we will put you in touch with a financial aid counselor. You can see counselor assignments on our Financial Aid Counseling page or on Penn InTouch. If your assigned counselor is unavailable at the time of your call, any of our available counselors will be able to assist you.
