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We are excited to announce virtual visits through Zoom to answer your questions regarding billing, financial aid, enrollment, degree verification, transcripts and Veteran support. A representative will be available on the dates and times listed below.
How it Works
- Display your preferred Zoom name for our representatives to greet you.
- Have your PennCard available to provide your Penn I.D.
- You will be taken to a “waiting room” to wait for the host to assigned you to a virtual counseling room to speak with a representative.
Some questions may require an escalation with a follow-up by email. The turnaround for a response is approximately 2-3 business days and varies during peak periods.
Virtual Visit Hours
Use the links below to access virtual Zoom sessions at the indicated times.
No Zoom sessions will be available on Thursday, April 8.
Note: All times listed are ET.
Due to COVID-19 all office hours are remote until further notice.
| Monday, Wednesday, Friday | 9:30am-5pm |
| Tuesday | 1-5pm * |
| Thursday | 9:30am-1pm * |
* Looking to speak to someone on Tuesday/Thursday outside of these hours? Try our Virtual Visits, detailed above.
| Phone | 215-898-6636 |
|---|---|
| Fax | 215-573-2076 |
| General Email | registrar@upenn.edu |
| Submit Documents Securely | Online Document Submission Form |
| Walk-Ins/Appointments |
Franklin Building, Room 100 |
| Mailing Address | University of Pennsylvania Office of the University Registrar Franklin Building, Room 150 3451 Walnut Street Philadelphia, PA 19104 |
| Phone | 215-898-1988 |
|---|---|
| Fax | 215-573-5428 |
| General Email/Contact Counselor | sfsmail@pobox.upenn.edu |
| Student Employment Email | seomail@pobox.upenn.edu |
| Submit Documents Securely | Online Document Submission Form |
| Walk-Ins/Appointments | Franklin Building, Room 100 3451 Walnut Street |
| Mailing Address (Documents) | University of Pennsylvania Student Financial Services Franklin Building, Room 005 3451 Walnut Street Philadelphia, PA 19104 |
| Mailing Address (Payments) | University of Pennsylvania Student Accounts Franklin Building, Room 221 3451 Walnut Street Philadelphia, PA 19104 |
| Mailing Address (Outside Scholarships) | University of Pennsylvania Student Financial Services Franklin Building, Room 100 3451 Walnut Street Philadelphia, PA 19104 |
| Highly Aided Undergraduate Counseling | sfs.ha@pobox.upenn.edu |
|---|---|
| Penn Payment Plan | budgetpl@pobox.upenn.edu |
| Transcript Requests | transcripts@upenn.edu |
| Tuition Prepayment Plan | stuaccts@pobox.upenn.edu |
| Third Party Billing | thirdpartybilling@pobox.upenn.edu |
| VA Benefits | veterans@upenn.edu |
When you first email or call Student Financial Services, a customer service professional will answer your question or resolve your issue at first contact. If your question is more complicated or requires adjustments to your package, we will put you in touch with a financial aid counselor. You can see counselor assignments on our Financial Aid Counseling page or on Penn InTouch. If your assigned counselor is unavailable at the time of your call, any of our available counselors will be able to assist you.
