Student Fund Recovery

Student Fund Recovery Overview

We recognize that, amid the demanding pace of academic life, financial responsibilities may occasionally require additional attention. The University’s Fund Recovery Team is dedicated to assisting students in reviewing, resolving, and responsibly managing any outstanding financial obligations incurred for educational purposes.

Accounts with unpaid balances remaining unresolved for one or more consecutive academic semesters may be subject to review for Pre‑Collection Debt activity. This initial phase extends for a period of 30 days, during which students are encouraged to establish payment activity or contact the University to arrange an appropriate resolution.

Should no payment activity be initiated within this timeframe, the account may advance to formal Collection status. At that stage, a Debt Recovery Hold is placed on the student’s account, and a 5% administrative fee is assessed in accordance with University policy. The account is subsequently referred to the University’s servicing partner, Heartland ECSI, for evaluation and repayment coordination.

Accounts that remain delinquent for 120 days or longer following referral may, at the University’s discretion, be transferred to one of its contracted external partners, including collection agencies, legal counsel, and/or credit reporting bureaus.

The University strongly encourages students to address outstanding balances promptly and to engage with the Fund Recovery Team at the earliest opportunity to avoid escalation. Our goal is to support students in maintaining good financial standing while upholding the fiscal integrity of the institution.

Fund Recovery Vendor Partners

If your student account is in fund recovery status, you will likely be contacted by representatives from our servicing company. Their information is listed below.

Heartland ECSI/Recovery Select

Note: ECSI is not a collections agency. Being contacted by ECSI does not mean that your account has been transferred to collections.

1-800-437-6931
https://home.ecsi.net
1200 Cherrington Pkwy, Suite 200
Coraopolis, PA 15108

**Perkins Loan students recently assigned to the Department of Education should contact the borrower customer service line at 1-866-313-3797

If our servicing partner is not able to establish a fund recovery plan, your student account may be transferred to any of the below contracted agencies or collection attorneys.