Student Fund Recovery
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Student Fund Recovery Overview
We understand that in today’s hectic world, financial matters can be overlooked. The fund recovery team (sometimes referred to as collections) is here to help you arrange, repair, or repay any financial obligations related to educational purposes.
Accounts with “Financial Holds” for three consecutive months or more are reviewed for "Pre-Debt Recovery" efforts. If an account in Pre-Debt Recovery status goes delinquent for 120 days, a Debt Recovery Hold is placed on the account, at which time a 5% administrative fee is assessed to the existing balance. In many cases, due to timing, collections is not dependent on a financial hold, the collection hold process looks at all "inactive students" with no activity for the past 2 terms.
The account is then handed over to our servicing company, Heartland ECSI, to be reviewed for repayment. Should an account remain delinquent, the University may transfer that account to a contracted collection agency or attorney. The outstanding balance may also be reported to credit bureaus.
Students have the option to dispute or appeal credits or fees they believe are incorrect on their Penn.Pay billing statements. Disputes should be submitted through our servicing company, ECSI at https://heartland.ecsi.net/index.html. Once submitted, the form will go directly to SFR management for review.
If your student account is in fund recovery status, you will likely be contacted by representatives from our servicing company. Their information is listed below.
Heartland ECSI/Recovery Select
Note: ECSI is not a collections agency. Being contacted by ECSI does not mean that your account has been transferred to collections.
1-800-437-6931
https://home.ecsi.net
1200 Cherrington Pkwy, Suite 200
Coraopolis, PA 15108
**Perkins Loan students recently assigned to the Department of Education should contact the borrower customer service line at 1-866-313-3797
If our servicing partner is not able to establish a fund recovery plan, your student account may be transferred to any of the below contracted agencies or collection attorneys.
Recovery Management Services (RMS)
1-800-900-3944
www.rmscollects.com
4200 Cantera Drive, Suite 221
Warrenville, IL 60555
Williams and Fudge, Inc.
1-800-849-9791
www.wfcorp.com
300 Chatham Ave
Rock Hill, SC 29730
Collection Recovery Services (CRS)
1-800-250-8206
https://www.collectionrecoverysvcs.com
29 Regency Plaza
Glen Mills, PA 19342
Cedar Financial
1-800-804-3353
https://cedarfinancial.com
5230 Las Virgenes Road
Calabasas, CA 91302
Watson & Allard, Attorneys at Law
610-358-9600
https://www.watsonandallard.com
24 Regency Plaza
Glen Mills, PA 19342
Need to speak to a fund recovery specialist at Penn? Contact us and one of our team members below will be more than happy to assist you.
Email: collecti@pobox.upenn.edu
Phone: 215-898-0383
| Name | Role |
|---|---|
| Amber Parks | Recovery Manager |
| Christopher Bruch | Recovery Specialist |
| Mike Stengel | Recovery Specialist |
Your balance must be paid in full before a collection hold can be removed.
If the balance was paid via credit card, the hold can be removed immediately. If the payment was made via ACH, the hold will be released within 7-10 business days.
Contact Penn's fund recovery team using the contact information on this page with a request to prove the validity of specific charges and fees.
Contact the fund recovery team for written approval and then contact the Office of the University Registrar at 215-898-6636 or transcripts@upenn.edu.
Any Federal Perkins Loan that is 24 or more months delinquent has been assigned to the Department of Education for collections. Students will need to contact the DOE's customer service line at 1-866-313-3797.
Please contact the Third Party Billing department at thirdpartybilling@pobox.upenn.edu. They will be able to assist you.
Please contact the Penn Employee Solution Center at 215-898-7372 or solutioncenter@upenn.edu to make sure all documentation has been turned in regarding your tuition benefit.
Please visit our vendor's loan servicing website at https://home.ecsi.net for repayment options.
Note:
Any outstanding student account balances of $1,000 or less, are eligible for registration. For details, please contact our office at 215-898-0383.
