Student Fund Recovery

Student Fund Recovery Overview

We understand that in today’s hectic world, financial matters can be overlooked. The fund recovery team (sometimes referred to as collections) is here to help you arrange, repair, or repay any financial obligations related to educational purposes.

Accounts with “Financial Holds” for three consecutive months or more are reviewed for "Pre-Debt Recovery" efforts. If an account in Pre-Debt Recovery status goes delinquent for 120 days, a Debt Recovery Hold is placed on the account, at which time a 5% administrative fee is assessed to the existing balance.  In many cases, due to timing, collections is not dependent on a financial hold, the collection hold process looks at all "inactive students" with no activity for the past 2 terms. 

The account is then handed over to our servicing company, Heartland ECSI, to be reviewed for repayment. Should an account remain delinquent, the University may transfer that account to a contracted collection agency or attorney. The outstanding balance may also be reported to credit bureaus. 

Students have the option to dispute or appeal credits or fees they believe are incorrect on their Penn.Pay billing statements. Disputes should be submitted through our servicing company, ECSI at Once submitted, the form will go directly to SFR management for review.   

Fund Recovery Vendor Partners

If your student account is in fund recovery status, you will likely be contacted by representatives from our servicing company. Their information is listed below. 

Heartland ECSI/Recovery Select

Note: ECSI is not a collections agency. Being contacted by ECSI does not mean that your account has been transferred to collections. 

1200 Cherrington Pkwy, Suite 200
Coraopolis, PA 15108

**Perkins Loan students recently assigned to the Department of Education should contact the borrower customer service line at 1-866-313-3797

If our servicing partner is not able to establish a fund recovery plan, your student account may be transferred to any of the below contracted agencies or collection attorneys.

Recovery Management Services (RMS)

4200 Cantera Drive, Suite 221
Warrenville, IL 60555

Williams and Fudge, Inc.

300 Chatham Ave
Rock Hill, SC 29730

Collection Recovery Services (CRS)

29 Regency Plaza
Glen Mills, PA 19342

Cedar Financial 

5230 Las Virgenes Road
Calabasas, CA 91302

Watson & Allard, Attorneys at Law

24 Regency Plaza
Glen Mills, PA 19342

Meet the Penn Team

Need to speak to a fund recovery specialist at Penn? Contact us and one of our team members below will be more than happy to assist you.

Phone: 215-898-0383

Name Role
Amber Parks Recovery Manager
Christopher Bruch Recovery Specialist
Mike Stengel Recovery Specialist
Frequently Asked Questions


Any outstanding student account balances of $1,000 or less, are eligible for registration. For details, please contact our office at 215-898-0383.