Student Fund Recovery

Student Fund Recovery Overview

We understand that in today’s hectic world, financial matters can be overlooked. The fund recovery team (sometimes referred to as collections) is here to help you arrange, repair, or repay any financial obligations related to educational purposes.

Accounts with “Financial Holds” for three consecutive months or more are reviewed for "Pre-Collection" efforts. If an account in Pre-Collection status goes delinquent for 120 days, a “Collection Hold’ is placed on the account, at which time a 5% administrative fee is assessed to the existing balance.

The account is then handed over to our servicing company, Heartland ECSI, to be reviewed for repayment. Should an account remain delinquent, the University may transfer that account to a contracted collection agency or attorney. The outstanding balance may also be reported to credit bureaus.

Students have the option to dispute or appeal credits or fees they believe are incorrect on their Penn.Pay billing statements. Disputes should be submitted through our servicing company, ECSI at https://heartland.ecsi.net/index.html. Once submitted, the form will go directly to SFR management for review.

Fund Recovery Vendor Partners

If your student account is in fund recovery status, you will likely be contacted by representatives from our servicing company. Their information is listed below.

Heartland ECSI/Recovery Select

Note: ECSI is not a collections agency. Being contacted by ECSI does not mean that your account has been transferred to collections.

1-800-437-6931
https://home.ecsi.net
1200 Cherrington Pkwy, Suite 200
Coraopolis, PA 15108

**Perkins Loan students recently assigned to the Department of Education should contact the borrower customer service line at 1-866-313-3797

If our servicing partner is not able to establish a fund recovery plan, your student account may be transferred to any of the below contracted agencies or collection attorneys.