Student Fund Recovery

Student Fund Recovery Overview

We understand that in today’s hectic world, financial matters can be overlooked. The fund recovery team (sometimes referred to as collections) is here to help you arrange, repair, or repay any financial obligations related to educational purposes.

Accounts with “Financial Holds” for three consecutive months or more are reviewed for "Pre-Collection" efforts. If an account in Pre-Collection status goes delinquent for 120 days, a “Collection Hold’ is placed on the account, at which time a 5% administrative fee is assessed to the existing balance.

The account is then handed over to our servicing company, Heartland ECSI, to be reviewed for repayment. Should an account remain delinquent from this point on, the University has the right to transfer your delinquent account to a contracted collection agency, attorney, and/or credit bureau.

Fund Recovery Vendor Partners

If your student account is in collections status, you will likely be contacted by representatives from our servicing company. Their information is listed below. 

Heartland ECSI/Recovery Select

1-800-437-6931
https://home.ecsi.net
1200 Cherrington Pkwy, Suite 200
Coraopolis, PA 15108

**Perkins Loan students recently assigned to the Department of Education should contact the borrower customer service line at 1-866-313-3797

If our servicing partner is not able to establish a fund recovery plan, your student account may be transferred to any of the below contracted agencies or collection attorneys.

Recovery Management Services (RMS)

1-800-900-3944
www.rmscollects.com
4200 Cantera Drive, Suite 221
Warrenville, IL 60555

Williams and Fudge, Inc.

1-800-849-9791
www.wfcorp.com
300 Chatham Ave
Rock Hill, SC 29730

Collection Recovery Services (CRS)

1-800-250-8206
https://www.collectionrecoverysvcs.com
29 Regency Plaza
Glen Mills, PA 19342

Cedar Financial 

1-800-804-3353
https://cedarfinancial.com
5230 Las Virgenes Road
Calabasas, CA 91302

Watson & Allard, Attorneys at Law

610-358-9600
https://www.watsonandallard.com
24 Regency Plaza
Glen Mills, PA 19342

Meet the Penn Team

Need to speak to a fund recovery specialist at Penn? Contact us and one of our team members below will be more than happy to assist you.

Email: collecti@pobox.upenn.edu
Phone: 215-898-0383

Name Role
Amber Parks Recovery Manager
Jo-Anne Clancy Recovery Specialist
Mike Stengel Recovery Specialist
Frequently Asked Questions