Penn.Pay FAQ
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Estimated or pending aid appears on your account as a memo and has an expiration date associated with it. After that expiration date has passed, it is removed from your account. You may wish to contact Student Financial Services to explain any special circumstances associated with your aid.
Yes, the Penn.Pay software can be accessed from any mobile device.
Penn.Pay stores up to 36 previous statements for your review, dating back to July 2016.
Alerts are only viewable within the website. As such, you should log on regularly to Penn.Pay to review your alerts.
Penn.Pay accepts Visa, American Express, Discover, Mastercard, and pre-paid debit/gift cards from these companies. International credit cards like JCB and UnionPay are also accepted. For domestic credit card payments, there is a 2.95% convenience fee. The convenience fee for international credit card payments is 4.25%. Beginning in May 2025, the credit card fee will be 3%. There are no fees for electronic payments made from checking or savings accounts (ACH payments).
The credit card convenience fees are charged by the payment vendor, not Penn, so Penn does not receive any portion of those fees.
Penn.Pay only accepts checking and savings accounts.
Penn.Pay only accepts payment from U.S. banks.
You may submit a payment for any amount up to $500 over the amount due.
Payers can make multiple payments in the course of a single day.
Staff cannot delete Authorized Users on behalf of a student.
Students have multiple pages where they can log on or where they will be directed to log on. They include the Penn Portal, Path@Penn, and the Student Financial Services website. Authorized users are emailed a link when they accept a student’s invitation.
Students can also navigate directly to https://secure.touchnet.net/C21690_tsa/web/caslogin.jsp.
All browsers are compatible with Penn.Pay.
Yes, you can print a remittance slip from Penn.Pay to include with a mailed check. Be sure to write the student’s full name and 8 digit PennCard number on the check. Payments may be mailed to:
University of Pennsylvania
Student Accounts
Franklin Building, Suite 221
3451 Walnut Street
Philadelphia, PA 19104
If you have submitted a credit card or electronic check (ACH) payment in error, please contact Student Accounts at stuaccts@pobox.upenn.edu immediately.
You may invite up to 10 Authorized Users.
Add srfsdnr@pobox.upenn.edu to your address book. However, there are no guarantees that emails will not end up in a spam folder, as every email provider handles incoming messages differently. You should regularly check your spam folder to make sure there is nothing there.
No, a single account may be used to manage multiple students at Penn.
If a credit card is rejected the payer will receive real time notification.
If an ACH payment is rejected, you will receive a notification directly from your bank. You will also receive a $30 Returned ACH Payment Fee on your student account. You can contact Student Financial Services at sfsmail@pobox.upenn.edu for information about the rejection.
