Pennant Records Resources & Support

Pennant Records Resources for Faculty and Staff

Select a population below to find targeted Pennant Records resources specific to that role. 

To request access to Pennant Records, or to any of the Pennant applications, complete the Pennant Access Form

How-To Videos

Submit a Ticket

Pennant Records users can submit a ticket for assistance with an issue encountered using Pennant Records and associated tools.

Before submitting a ticket, please go through this Technical Checklist outlining actions to ensure the optimal technical experience. Also, please review the Known Issues Log to review issues we have been made aware of, impacted audiences, and anticipated resolution date.

There has been a recent change to Freshdesk relating to security. When you go to log in, select the customer option then you will be directed to our standard PennKey/password login page. Once you have logged in you will be able to submit your ticket.

Submit a Ticket

If you experience any accessibility issues, please report them to Penn's Accessibility Team

Workshop Schedule

Advising Basics 
May 17 at 11:00 am 

Description: This workshop will be a Q & A for advisors to ask questions they have about the new system. There will not be any prepared content, however the facilitators may share their screen to demo parts of the advising tools. This session will not be recorded. 

Office Hours

Office hours have been suspended.