Pennant Records Resources & Support
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Select a population below to find targeted Pennant Records resources specific to that role.
To request access to Pennant Records, or to any of the Pennant applications, complete the Pennant Access Form.
How-To Videos
Quick Reference Guides
Advisors can access resources on how to use Advising@Penn, the advisor interface for Pennant Records.
What's New
Quick Reference Guides
- Course Action Notice (CAN) Admin View
- Perform a What-If Audit in PATH (for Advisors)
- What If Audits in Degree Works
- Introduction to Degree Works Worksheets
- How to Perform Degree Audits in Degree Works
- How to Apply Exceptions in Degree Works
- QRG - Navigating Petition Workflows for Reviewers
- Declare / Update Field of Study
- Guide to Advising@Penn
- Viewing and Adding Advising Notes
- Lift Advising Holds
How-To Videos
- How to Change User Settings in BP Logix
- How to Manage Updates to Field of Study and Advisor Changes in BP Logix
- How to find student information in Advising@Penn
- How to Lift an Advising Hold
- How to Create a New Cart or Mock Schedule for a Student in Courseleaf Path
Workshop Recordings
Information about how to use Pennant Records to perform tasks such as accessing class lists and posting grades.
What's New
Quick Reference Guides
- eXternal Credit Approval Tool (XCAT) User Guide
- Course Action Notice (CAN) Admin View
- Lifecycle of Transfer & Credit Away Requests in XCAT
- Lifecycle of a Study Abroad Request in XCAT
- Search for and Manage Precedents in XCAT
- XCAT Subject Reviewer Guide
- Manually Enter Grades via Grade Submission App
- Upload Final Grades to Grade Submission Application
- Guide to Courses@Penn
- Accessing and Using Class Lists
- Date of Last Class-Related Activity
- Changing a Final Grade
- Navigating Petition Workflows for Reviewers
- View Absence Notices in Course Action Notices (CAN)
- Submit Support Notices in Course Action Notices (CAN)
How-To Videos
Information and resources on how to manage permissions, administrative registrations, workflows and more.
What's New
Quick Reference Guides
- Add a Level to a Student's Enrolled Course
- Add Honors, Awards, and Prizes to Student Academic History
- eXternal Credit Approval Tool (XCAT) User Guide
- Lifecycle of Transfer & Credit Away Requests in XCAT
- Lifecycle of a Study Abroad Request in XCAT
- Assign Grade Submission Proxies
- Search for and Manage Precedents in XCAT
- Update Expected Graduation Date Workflow QRG
- Independent Study & Senior Thesis Registration
- Penn Graduate Forms FAQ
- Instructor and Administrator Grade Changes
- Pennant Workflow – Petition Reviews – Undergraduate Engineering
- Pennant Workflow – Petition Reviews - LPS
- Pennant Workflow – Petition Reviews - Nursing
- Pennant Workflow – Petition Reviews – Wharton Undergrad
- QRG - Navigating Petition Workflows for Reviewers
- How to Manage Advisors on Student Records
- Declare / Update Field of Study
- Register Students via Feeder App
- Perform Advance Registration via Optimizer
- Self-Service Banner Administrative Registration
- Loading Matriculated Students via Feeder App
- Template for Loading Matriculated Students via the Feeder App
How-To Videos
Faculty and staff can find materials about how students will use Path@Penn, the student interface for Pennant Records.
Quick Reference Guides
- Use XCAT to Request External Credit
- View Your Submitted External Credit Requests in XCAT
- Perform a What-If Audit in PATH (for Students)
- Perform a Degree Audit in PATH (for Students)
- Submit Absence Notices in Course Action Notices (CAN)
- Apply to Graduate
- Registration Tips & Tricks
- Declare / Update Field of Study
- How to Submit Petitions
- Updating General Personal Information
- Updating Critical Information
- Increase Max CU Load
- Request Permission to Take a Class
- Perform Advance Registration
- Change Grade Modes or Take a Class Pass/Fail
- Add/Drop/Swap courses
Pennant Records users can submit a ticket for assistance with an issue encountered using Pennant Records and associated tools.
Before submitting a ticket, please go through this Technical Checklist outlining actions to ensure the optimal technical experience. Also, please review the Known Issues Log to review issues we have been made aware of, impacted audiences, and anticipated resolution date.
There has been a recent change to Freshdesk relating to security. When you go to log in, select the customer option then you will be directed to our standard PennKey/password login page. Once you have logged in you will be able to submit your ticket.
If you experience any accessibility issues, please report them to Penn's Accessibility Team.
Workshop Schedule
Office Hours
Office hours have been suspended.
