Submit a Ticket
The OUR uses Salesforce and FreshService to manage questions and requests. Click on your topic below to submit a ticket.
| Academic and Student Services | - Advance registration
- Course description requests
- Course selection
- Degree conferral
- Enrollment and Degree verification
- Grade changes
- Registration
- Student record corrections
- Update student data
- Withdraw requests
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| Access Requests | - Access form enhancement requests
- BP Logix access requests
- Pennant reports
- Pennant user access requests
- Webi
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| Administrative Academic Support | - Academic queries
- Course withdraw requests
- Fee assessment
- Grade change assistance
- Separations and return from separations requests
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| Curricular Services | - CM enhancement requests
- CM workflow issues and updates
- CM support
- New program implementation
- University catalog configuration
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| Data Requests | - Data requests
- Report requests
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| Degree Audit | - Degree audit enhancement requests
- Degree audit training
- Exceptions training
- PATH audit questions and issue
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| Scheduling and Registration | - Academic event scheduling
- Classroom assignments
- CoursLeaf Section Scheduler (CLSS) application support
- Final exams
- Section maintenance
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| Transcripts | - Ordering
- Status Check
- System Error Reporting
- Translation Inquiries
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Contact
| Mail: | 3451 Walnut Street
Franklin Building, Suite 221
Philadelphia, PA 19104 |
| Phone: | 215-898-6636 |
| Fax: | 215-573-2076 |
